Lender terms change constantly, and our pages say so with dates on every fact.
If you spot an error, a stale term, or a lender we should cover, write us.
The mailbox is read by the two editors named on the editorial team
page, not by an outsourced support desk. Corrections get priority: tell us the page,
the line, and the source if you have one. We re-verify against the lender’s own
materials — not against another directory — and update the page with a new “verified”
date.
Mail
Tribal Lenders Index Media 1600 Amphitheatre Way, Billings, MT 59101
Verification challenges: what to send
A challenge that arrives with evidence moves fast; one that arrives as an opinion waits
for the next sweep. Useful things to include: the exact URL, the sentence or figure you
dispute, where you saw the correct version — a lender page, an archived snapshot, a court
filing — and the date you saw it. If you work for a lender in the index, say so plainly.
Affiliation is not disqualifying, but undisclosed affiliation is, and a documented change
from the company’s own domain is the strongest tip a desk can get. Screenshots with the
URL visible, photographs of posted fee schedules, and forwarded lender emails are all
readable evidence; anything that pins a claim to a day beats certainty without one.
Data requests
The dataset behind the directory is downloadable on the data page.
If a row is wrong, if the machine-readable file disagrees with its page, or if you
dispute a score input, write with the row identifier and the source. Data fixes follow
the same verification rule as page fixes: checked against the primary source, then
restamped with a new date.
Response expectations
Email only — we do not take calls or book meetings. Corrections are acknowledged within
a few business days, and material fixes land within days rather than on the next
quarterly sweep. Everything else — coverage suggestions, score disputes, general
questions — is answered as the desk clears its queue, usually within two weeks. If your
matter is urgent and about a specific application, the contact named in your loan
agreement is the right addressee, not us.
What we can’t do
We can’t approve, deny, or modify loans — we are not a lender. Application questions go to the lender or matching partner named in your agreement.
We can’t give legal advice. For a specific dispute, see our guides for the general process and consult a licensed attorney in your state.
We can’t remove accurate information from third parties’ records.